siebeler

More than a year ago, I wrote an article on Siebel CRM UI Options in the mobile web. The article introduced some of the better and some of the lesser known options for viewing and editing Siebel CRM data using a mobile device (connected to the corporate network) and the variety of browsers which comes with these devices.

Of course, the eager Siebelite will quickly add Siebel Open UI to the list. And indeed, any modern, JavaScript enabled browser on any device (iPad, iPhone, Android smartphones and tablets, etc...) should be able to render the new UI quite nicely.

But still, the Siebel web client is designed for monitors attached to desktop-class PCs. And even if you can pinch and zoom on a smartphone, using Siebel on such a small screen isn't really fun. Additionally, tablet and smartphone users expect more than just a zoomable web site, they expect interactivity with their phone. For example, they want to get driving directions to their customer displayed on a map or simply tap the contact's phone number to initiate a call.

The new product, introduced along with Siebel Open UI with Innovation Pack 2012, namely Siebel Mobile Connected Applications, has been developed to accomplish just that: Rich interactivity on mobile (connected) devices, still using the browser (so it's not a "native app").

Siebel Account Detail view in a mobile connected application

In this post, I will describe how to access the mobile connected applications and explore the most intriguing features.

1. Object Manager Setup

The bookshelf guide for Mobile Connected Applications gives us detailed instructions how to set up an object manager for the new applications. As it states, the following application object manager parameters must be set for all object managers:

• EnableOpenUI=TRUE
• AppletSelectStyle="Applet Select"
• MobileApplication=TRUE
• EnableInlineForList=Never
• ShowWriteRecord=TRUE
• EnableSIFocusTracking=TRUE
• HighInteractivity=TRUE

1. In the Developer Tools (F12), click the Settings icon (gear in the lower right corner) and in the Overrides tab, select the desired user agent and metrics (e.g. screen size).
2. Install a user agent switcher such as the Chrome UA Spoofer, so you can simply switch to another user agent from the browser menu bar.
3. You can also call chrome.exe with some command line options allowing you to create a separate icon for running Chrome in "tablet mode". 

I prefer the third option and this is what the command looks like:

 %LOCALAPPDATA%\Google\Chrome\Application\chrome.exe -user-data-dir=D:\siebel\client\_cacheIpad --user-agent="Mozilla/5.0 (iPad; CPU OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3" --window-size=1400,892 http://localhost/start.swe

Note the -user-data-dir and --user-agent as well as the --window-size parameters. The URL http://localhost/start.swe is opened immediately when the browser opens, so the Developer Web Client (siebel.exe) must have been launched before from a typical shortcut such as:

D:\siebel\client\BIN\siebel.exe /c D:\siebel\client\BIN\ENU\epharmace.cfg /b "%LOCALAPPDATA%\Google\Chrome\Application\chrome.exe"/d sample /u SADMIN /p SADMIN

Note that this will still open in desktop mode but you can simply close that tab and use the browser shortcut described above to launch into the mobile connected client.

3. Exploring the Mobile Connected Application

The screen layout of a Siebel mobile connected application is left to right (not top to bottom as in a desktop app). So to the left hand side, you will find the menu bar with the screens and menu icons. Click or tap on the Accounts screen and see what happens.

You will see a list of accounts. You can narrow the list by using the Search field and you can see a Google map of all account addresses (in the browser, not in the database) by clicking the pin icon:

Swipe the account list to scroll up and down.

In the detail area on the right side of the screen you can view account details, initiate phone calls, see a map of the account address. In addition you have access to detail views such as Contacts or Calls.

In the top right area you find a menu icon and icons which allow you to create and edit records as well as navigation buttons.

The screenshot below shows the contact details and the expanded menu:

시블의 HI Mode를 사용하다가 Open UI를 위해 업데이를 하면 Chrom이나 Firefox에 DrillDown이 안되는것을 경험할 것이다.

이는 브라우저의 가능성을 추가해 줌으로 해결할 수 있다.

1. 사이트맵으로 이동하시라.

2. + 관리 - 웹 브라우저 --> 가능성

   .. 브라우저 : Mozilla 4.0 (로 검색)

    ... 가능성

     .... 가능성 이름 : User-Agent

      ..... 가능성 값 : Mozilla/4.0

     .... 가능성 이름 : Accept

      ..... 가능성 값 : image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, */*

   .. 브라우저 : Mozilla 5.0

    ... 가능성

     .... 가능성 이름 : User-Agent

      ..... 가능성 값 : Mozilla/5.0

     .... 가능성 이름 : Accept

      ..... 가능성 값 : image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, */*

3. 서버 리스타트

이렇게 하면 해결이 됩니다.

참~ 쉽죠?